Elinor Stutz
Elinor Stutz, CEO of Smooth Sale, LLC and author of Nice Girls DO Get the Sale trains others on her proven relationship selling techniques through services and products. Her book sells worldwide. Services include training, coaching, and speaking. Her products suit all learning styles. She writes for Diversity Edge Magazine.
Visit Smooth Sale or call 800-704-1499. http://www.smoothsale.net
Articles by this Author
My belief is it is never too late to call. When you do take the step to re-connect, begin with an apology for being out of the loop. It is more important to the other person to be remembered than to be angry. You will find most people are forgiving.
The next step for this call is to smooth out the wrinkles. Ask how they have been and what they see as the highlights for the coming months or year.
The next step for this call is to smooth out the wrinkles. Ask how they have been and what they see as the highlights for the coming months or year.
Do you wonder if it is worth your valuable time to document everything you do?
You will find below eight reasons why documentation is well-worth your valuable time.
1. Stay on course
Once you realize what the mission for your business is, you can easily plug in long and near-term goals to make certain you stay on course.
You will find below eight reasons why documentation is well-worth your valuable time.
1. Stay on course
Once you realize what the mission for your business is, you can easily plug in long and near-term goals to make certain you stay on course.
Why is your client so angry when it truly was not your fault? And how do you handle such a situation?
Do you figure there is no pleasing some people, or do you attempt to unravel where the point of no return took place?
Something went terribly astray. Your first step toward redemption is to apologize, whether your fault or not, just apologize.
Do you figure there is no pleasing some people, or do you attempt to unravel where the point of no return took place?
Something went terribly astray. Your first step toward redemption is to apologize, whether your fault or not, just apologize.
Do you track the referrals you give to find customer satisfaction?
We each strive for a referral-based business, but at times it becomes a two-edged sword. Are you aware that the person you recommend is a reflection on how you believe business should be conducted? For this very reason, it is wise to follow-up with the person to whom you gave the referral.
We each strive for a referral-based business, but at times it becomes a two-edged sword. Are you aware that the person you recommend is a reflection on how you believe business should be conducted? For this very reason, it is wise to follow-up with the person to whom you gave the referral.
Do you dread your competition? Are you scared your competitors will lure business away?
Long ago, I learned competition is a good thing. Why? It means there are so many consumers wanting a particular product or service that demand warrants a new vendor entering the industry. In fact, as competition develops, word spreads about the service and more demand builds.
Long ago, I learned competition is a good thing. Why? It means there are so many consumers wanting a particular product or service that demand warrants a new vendor entering the industry. In fact, as competition develops, word spreads about the service and more demand builds.